Returns and refunds

You can return all the items you ordered or some of them for whatever reason within 14 days from the delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please, send us a message to before you send us a parcel with the items you would like to return.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Once your refund is processed, a credit will automatically be applied to your credit card or original method of payment within several days.

It can take up to 7-10 working days for your credit card company to process the refund.

To return your product, you should mail your it to the following address:

Netgate Ventures OU warehouse, Room 8513-16612, Chentian Business Center, 5th floor, Colorful Times Square, Chentian, Xixiang Street, Baoan District, Shenzhen, 518102 China

You will be responsible for paying for your own shipping costs for returning your item.
The parcel must be sent via trackable shipping service.


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