Terms and Conditions

You can find the summary of 7SEAS terms and conditions of service below:


Billing and payment
Your card will not be charged before we dispatch the goods from our warehouse.
When you place an order, the amount on your card is reserved, but your card is only charged after we have shipped your jewelry.


Warranty
All items are sold under the warranty of 24 months from the delivery date according to the EU customer laws (under normal conditions of wear and tear).


Shipping
Worldwide shipping is free for all the orders.
All items usually ship from our warehouse in Shenzhen, China, the following business day after the order has been placed. It might take between 6 and 30 days for the parcel to reach your location. You will be provided with the delivery time estimate together with the tracking code. All parcels are tracked and must be signed for.
Please, note that you are responsible for observing the import regulations of the country of destination as well as for paying any customs duties.


Returns and refunds
Returns
Our policy lasts 14 days from the delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@7seas.jewelry.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@7seas.jewelry and send your item to: Netgate Ventures OU warehouse, Room 8513-16612, Chentian Business Center, 5th floor, Colorful Times Square, Chentian, Xixiang Street, Baoan District, Shenzhen, 518102 China

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Netgate Ventures OU warehouse, Room 8513-16612, Chentian Business Center, 5th floor, Colorful Times Square, Chentian, Xixiang Street, Baoan District, Shenzhen, 518102 China

You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Additional Terms and Conditions; EULAs
When you use G2A Pay services provided by G2A.COM Limited (hereinafter referred to as the "G2A Pay services provider") to make a purchase on our website, responsibility over your purchase will first be transferred to G2A.COM Limited before it is delivered to you. G2A Pay services provider assumes primary responsibility, with our assistance, for payment and payment related customer support. The terms between G2A Pay services provider and customers who utilize services of G2A Pay are governed by separate agreements and are not subject to the Terms on this website.  

With respect to customers making purchases through G2A Pay services provider checkout, (i) the Privacy Policy of G2A Pay services provider shall apply to all payments and should be reviewed before making any purchase, and (ii) the G2A Pay services provider Refund Policy shall apply to all payments unless notice is expressly provided by the relevant supplier to buyers in advance. In addition the purchase of certain products may also require shoppers to agree to one or more End-User License Agreements (or "EULAs") that may include additional terms set by the product supplier rather than by Us or G2A Pay services provider. You will be bound by any EULA that you agree to.

We and/or entities that sell products on our website by using G2A Pay services are primarily responsible for warranty, maintenance, technical or product support services for those Products. We and/or entities that sell products on our website are primarily responsible to users for any liabilities related to fulfillment of orders, and EULAs entered into by the End-User Customer. G2A Pay services provider is primarily responsible for facilitating your payment.

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us by email at sales@7seas.jewelry

Questions related to payments made through G2A Pay services provider payment should be addressed to support@g2a.com.

Where possible, we will work with You and/or any user selling on our website, to resolve any disputes arising from your purchase.

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